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Returns & Cancellations


Thanks for shopping at twinflame1111.co.uk. If you are not 100% satisfied with your purchase, you can return the product and exchange it for another one, be it similar or not.

You can return a product for up to 14 days from the date you purchased it.

To be elegible for a refund/exchange, any product you return must be in the same condition you received it and in the original packaging with labels still attached within 7-days. Please keep the receipt.

Payment for the return shipping is your responsibility and must be returned via recorded delivery.


If you decide to cancel an order that you have order within 24 hours, please call the shop on 07376 324026 to inform one of our colleagues whether you would like a refund or exchange. Please ensure you have an order number to hand. Refunds will be credited to your account within 10 working days.

Once we have received your request, we will contact you to process your cancellation.

Please note that for orders where the items have already been dispatched, the cost of delivery will not be refunded.

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